RHFAC Frequently Ask Questions

  
  1. What makes the RHFAC program unique?
  2. Why should I get my building/site rated and certified?
  3. My building already meets code and is accessible, so why do I need this rating too?
  4. I don’t have any employees/customers that use wheelchairs, so why would I need to be rated?
  5. What is the difference between a rating and a certification?
  6. What is the difference between RHF Accessibility Certified and RHF Accessibility Certified ‘Gold’?
  7. How much does it cost to get rated?
  8. Will I receive my results right away?
  9. Will my results be made public?
  10. What if the rating uncovers accessibility issues?
  11. What types of buildings are eligible for a rating?
  12. I am a tenant. Can I get my leased space RHFAC rated?
  13. I am a building owner who is (or will be) leasing out space in my building. Can I get my building RHFAC rated?
  14. I’m a building owner in BC, can I get multiple sites rated for free?
  15. I’m a property developer, can I get a new construction project rated?
  16. What aspects will a building or site be rated on?
  17. What is labelling? Why should I get my site labelled?
  18. If I get rated and don’t agree with my score, what can I do?
  19. What is the RHFAC Registry?
  20. Who do I contact if I need help with the RHFAC Registry?
  1.     What makes the RHFAC program unique?

    A. The RHFAC program is unique in three ways:

    1. It measures the level of meaningful access beyond building code, and is based upon the holistic user experience of people with varying disabilities affecting their mobility, vision, and hearing.
    2. It trains professionals to conduct ratings and become accredited through a formal exam developed by RHF and facilitated CSA Group; and
    3. It recognizes an organization’s commitment to accessibility through formal certification as ‘RHF Accessibility Certified’ or ‘RHF Accessibility Certified Gold.’

     

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  2.     Why should I get my building/site rated and certified?

    A. There are several good reasons why you should get rated and certified. Getting rated and certified will help you:

    • be prepared for Canada’s increasing numbers of people with disabilities and seniors
    • get ready for a changing regulatory environment and impending federal accessibility legislation
    • allow you to serve more customers and attract more employees
    • learn about ways to improve your accessibility; and
    • showcase your commitment to accessibility by choosing to purchase a label, plaque or to list your location on the online RHFAC Registry.

    Ratings are risk-free. Only buildings that reach a certain certification level are eligible to be certified and be publically listed.

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  3.     My building already meets code and is accessible, so why do I need this rating too?

    A. Existing building codes vary widely by municipality and province, and while many buildings and sites have accessible features, they are often mobility-centric and may fall short of the actual needs of people with various disabilities. RHFAC complements existing building codes by using a universal rating scale that assesses levels of meaningful access nationally.

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  4.     I don’t have any employees/customers that use wheelchairs, so why would I need to be rated?

    A. When people hear disability, they often think of a person using a wheelchair. However, if you have clients or employees over the age of 55, then you have clients or employees who will likely be dealing with mobility, vision and hearing issues. RHFAC helps to future proof your business by preparing your building or site to accommodate the one in five Canadians who will have a disability by 2036.

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  5.     What is the difference between a rating and a certification?

    A. After a rating is conducted by an RHFAC Professional, a rating scorecard is externally verified and made available on the RHFAC Registry. The RHFAC rating scorecard provides a snapshot of the accessibility of a site, and building owners will also receive information on key areas of success and improvement through the Registry.

    Rating Score Certification Level
    80+ RHF Accessibility Certified Gold
    60%-79% RHF Accessibility Certified
    Below 60% Not Certified

    Note: To become certified a site must have at least one accessible public entrance.

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  6.     What is the difference between RHF Accessibility Certified and RHF Accessibility Certified ‘Gold’?

    A. RHFAC Professionals allocate points to each feature within a site which is then scored and measured against a universal rating scale. Sites rated ‘Gold’ are expected to exhibit unique or innovative features, and are considered showcases of accessibility.

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  7.     How much does it cost to get rated?

    A. The cost for an RHFAC rating is as follows:

    Application fee: $1,350-$2,350 (depending on the size and complexity of the site)
    Rating fee: $600-$2,200 (depending on the size and complexity of the site)

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  8.     Will I receive my results right away?

    A. After the assessor conducts your onsite rating, the data is uploaded to the RHFAC Registry and then verified and peer-reviewed. This process typically takes 4-6 weeks from the date of your assessor submits the rating. (Complex ratings may take longer.)

    Program participants will be notified by email when their results in the form of a scorecard are available to be downloaded from the online RHFAC Registry.

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  9.     Will my results be made public?

    A. No. Rating scorecards are provided to program participants only and are not made public. Participants may choose to make their certification public on the online RHFAC Registry or by purchasing a label or plaque for the location.

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  10.     What if the rating uncovers accessibility issues?

    A. Ratings are designed to provide building owners and managers with an understanding of the current level of meaningful access in the facility. All program participants will receive a scorecard, and information on what aspects are accessible. The scorecard is also a helpful tool to help you identify where you can improve accessibility. The assessor may provide additional feedback on the key areas of success and improvement for the facility via the Registry too.

    Regardless of rating score, building owners in BC can apply for up to $20,000 in funding through the BC Accessibility Grants Program designed to assist in upgrading levels of accessibility.

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  11.     What types of buildings are eligible for a rating?

    A. Currently, commercial buildings, public spaces and multi-unit residential buildings can all be rated.

    • Commercial spaces include retail shops, malls, offices, light industrial sites;
    • Public spaces include schools, recreation centres, front-country trails and pathways; and
    • Multi-unit residential buildings include condominium dwelling units and shared common areas. Single family homes are not eligible.

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  12.     I am a tenant. Can I get my leased space RHFAC rated?

    A. Yes. Tenants may get their leased space rated even though they do not own the building if they meet the following additional requirements:

    1. The RHFAC rating must include the leased tenant space and key common areas of the site.
      The tenant is responsible for identifying the leased tenant space and the key common areas for a RHFAC rating. Key common areas include: (1) the closest accessible entrance and route to the tenant space, and (2) the closest accessible washroom and the route to the tenant space. In the case that the tenant occupies a completely self-sufficient space, it is not necessary to rate common areas.
    2. The Tenant is responsible for securing permission from the Building Owner to undertake a RHFAC rating in the common areas.
      An authorized representative of the tenant must acknowledge it has received permission from an authorized representative of the building owner in the RHFAC Registry before a rating is undertaken.
    3. The tenant may display any certification labels in the leased tenanted space only.
      When a tenant obtains certification, it may opt to display certification window labels or plaques. In this event, the tenant must display its labels in the leased tenanted space only to avoid implying that the entire premise has been certified.
    4. The tenant must continue to occupy the leased tenanted space.
      Certification is no longer valid if the Tenant no longer leases or occupies the space.

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  13.     I am a building owner who is (or will be) leasing out space in my building. Can I get my building RHFAC rated?

    A. Yes. Building owners may get their site rated even though they are leasing (or intend to lease) space to other organizations with the additional following requirements:

    1. The RHFAC rating must include the space occupied by the building owner and common areas of the site.
      The building owner is responsible for identifying the space occupied by the building owner and the common areas for a RHFAC rating.
    2. The building owner must display any certification labels in a manner that does not misrepresent the areas that have been certified.
      When a building owner obtains certification, it may opt to display certification labels or plaques. In this event, the building owner must display its labels in a manner that avoids implying that the entire premise has been certified when it has not.

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  14.     I’m a building owner in BC, can I get multiple sites rated free?

    A. Thanks to the generous support of the Government of BC, we are conducting free ratings of approximately 1,100 sites within BC. Due to the overwhelming support of organizations across the province we are at capacity and currently not accepting new registrations for free ratings. If you're interested in being placed on a wait list, please complete the Wait List Form

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  15.     I’m a property developer, can I get a new construction project rated?

    A. Yes. You can start the process by submitting your plans and blueprints to an RHFAC Professional. You will receive a provisional approval if appropriate. Once your building is built, you must recertify your site to receive official certification.

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  16.     What aspects will a building or site be rated on?

    A. Buildings are rated on potentially 10 categories including:

    1. Vehicular Access;
    2. Exterior Approach and Entrance;
    3. Interior Circulation;
    4. Interior Services and Environment;
    5. Sanitary Facilities;
    6. Signage, Wayfinding and Communications;
    7. Emergency Systems;
    8. Additional Use of Space;
    9. Residential Units; and
    10. Trails and Pathways.

    RHFAC Professionals allocate points to features within a category, which are scored via a standardized rating survey. This determines the site’s overall level of meaningful access.

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  17.     What is labelling? Why should I get my site labelled?

    A. Once a site is certified, program participants can choose to showcase their certification level on the online RHFAC Registry, hosted by CSA Group, and physically display their accessibility with the purchase of a label (plaque or window sticker) directly from CSA Group. Program participants will also receive a complimentary electronic label.

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  18.     If I get rated and don’t agree with my score, what can I do?

    A. Any issues relating to your rating results or Scorecard should be directed to your Assessor for consideration and review. Upon completion of the Assessor's review, either party may request that RHFAC undertake a review of the decision of the Assessor. To request a review with RHFAC you must email access@rickhansen.com with your organization name, site name, registration number, the exact element(s) or line items in your Scorecard that you would like reviewed with the respective rationale, and detailed outcomes from the Assessor's review Upon receiving such a request, RHFAC may consider the matter and make a final determination at its discretion. The relevant RHFAC Adjudicator and/or Assessor may be consulted. RHFAC will communicate the decision to you. All decisions are final.

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  19.     What is the RHFAC Registry?

    A. The RHFAC Registry is the platform where:

    • Site owners will receive their results
    • RHF-approved adjudicators independently check every rating submitted by assessors.
    • The public can view the list of Certified sites (if Site Owner chooses to make the rating result public only)
    • The public can view list of Assessors who have an RHFAC Professional designation, and thus qualified to conduct RHFAC Ratings

    The Registry is online and hosted by CSA Group (Canadian Standards Association). This is key to helping ensure that the program operates independently, while providing transparency to the public and ensuring the accuracy and completeness of information that is critical to RHFAC’s success.

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  20.     Who do I contact if I need help with the RHFAC Registry?

    A. The RHFAC Registry is operated independently by CSA Group, and not by the Rick Hansen Foundation. Please contact CSA Group for Registry technical support.

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